Privacy Policy
Effective July 16, 2026
This Policy explains how the provider operating Pupli (“Pupli,” “we,” “us” or “our”) handles personal information when you use the Pupli mobile app, website and related services.
1. Scope
Pupli is a puppy training and tracking service intended for adult pet owners. This Policy applies to information processed through the app, its cloud services and these public website pages. Third-party services you choose to use have their own privacy policies.
2. Information we collect
- Account information: your name, email address, account identifier and profile details supplied by Apple or Google when you sign in.
- Pet profiles: information you enter such as a dog’s name, breed and birth date.
- Routine and progress data: potty, crate and feeding logs; schedules and reminder settings; weight measurements; and socialization progress.
- Coach content: questions you send to the AI coach, its replies and the usage count needed to apply service limits.
- Purchase information: product identifier, platform, purchase-verification data, subscription status and expiration. Apple and Google process your payment details; Pupli does not receive your full payment-card number.
- Technical and security data: authentication records, request metadata, device or app information and server logs needed to operate, secure and troubleshoot the service.
- Communications: messages and contact details you provide when you email us.
3. Where information comes from
We receive information directly from you, from your selected sign-in provider, from Apple or Google when they confirm a purchase, and automatically from the app and cloud infrastructure when you use the service.
4. How we use information
- Provide accounts, syncing, logging, schedules, reminders, insights, growth tracking and coaching.
- Personalize features to the puppy profile and activity you select.
- Verify purchases, manage Premium access and restore entitlements.
- Secure the service, prevent abuse, enforce limits and troubleshoot problems.
- Respond to support, privacy and legal requests.
- Comply with law and protect users, Pupli and others.
We do not sell or rent personal information, use it for third-party advertising, or use cross-app advertising identifiers.
5. How AI coach requests work
When you use the coach, Pupli sends a configured large-language-model provider your question together with limited context used to make the reply relevant: the selected puppy’s name, breed, approximate age and summary counts from the previous 14 days of potty activity. The provider returns a response, and Pupli stores your message and the response in your account.
Do not enter sensitive personal information in coach messages. The model provider processes the request under its applicable service terms and data-protection commitments.
6. Legal bases
Where data-protection law requires a legal basis, we process information as needed to provide the service you requested and perform our contract with you; for legitimate interests such as security, support and service reliability; with consent where the law requires it; and to comply with legal obligations. You may withdraw consent at any time, without affecting earlier processing.
8. Website and cookies
The public Pupli website does not use advertising cookies or cross-site tracking. Its hosting provider may process standard request information, such as IP address, browser type, requested page and timestamp, to deliver and protect the site.
9. Retention and deletion
We keep account and pet-care information while your account is active and for as long as reasonably needed to provide the service, resolve disputes, maintain security and meet legal obligations. Retention can vary by record type. Residual copies may remain temporarily in protected backups before being overwritten.
You can delete individual activity entries where that control is available. To request account access, correction, export or deletion, email contact@pupli.app. We may need to verify your identity before completing a request.
10. Your choices and rights
You can manage notification permission in your device settings, manage subscriptions in your app-store account and choose whether to use optional Premium or coach features. Depending on where you live, you may also have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, or complain to a data-protection authority.
We will not discriminate against you for exercising a privacy right. Submit requests to contact@pupli.app.
11. Children
Pupli is for adult pet owners and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If local law sets a higher minimum age for independent consent, that higher age applies. Contact us if you believe a child provided information so we can investigate and delete it where required.
12. International transfers
Pupli and its providers may process information in countries other than the one where you live, including the United States. Where required, we rely on recognized safeguards for international transfers, such as adequacy decisions or approved contractual clauses.
13. Security
We use reasonable technical and organizational safeguards, including access controls and encryption in transit through our infrastructure providers. No online service can guarantee absolute security, so please protect access to your sign-in account and avoid submitting information you do not need Pupli to process.
14. Changes to this Policy
We may update this Policy as Pupli or applicable law changes. We will post the revised Policy here, update the effective date and provide additional notice when a change materially affects your privacy rights.
15. Contact
For privacy questions or requests, email contact@pupli.app.